Keep customer conversations organized
Topics, pinned chats, and per-number access keep a busy inbox readable for the whole team.
WhatsApp, organized for business
Every conversation.
Every conversation.
A stronger customer connection.
Bring your WhatsApp numbers, customer details, and campaigns into one workspace—so your team can respond with context and keep relationships moving.
Shared team workspace
English & Arabic
Web & mobile
app.saptecconnect.example
Team inbox
Sales line
Search conversations
Sales
Support
Billing
- No Noura Al-Fahad 09:41 Could you send the catalogue? 2
- Br Bright Gulf Trading 09:12 We received the quotation, thanks.
- Om Omar Haddad 08:55 Is installation included?
- La Layla Mansour Yesterday Invoice #4182 — paid today.
No
Noura Al-Fahad
Sales line · +966 5X XXX XXXX
Hello, I saw your ad on Instagram. Do you deliver to Jeddah?
09:32
Hello Noura! Yes, we deliver to Jeddah within two business days.
09:35
Could you send the catalogue?
09:41
Sending it now — the autumn collection is on page 4.
09:42
Agent is typing…
Write a reply
Customer details
Phone
+966 5X XXX XXXX
Email
noura@example.com
Company
Fahad Interiors
Interests
Home décor
Autumn collection
Services
Delivery
Installation
Arrived from
Instagram ad · Autumn Collection
Internal note
Prefers Arabic. Asked about bulk pricing in August.
No
Noura Al-Fahad
Hello, I saw your ad on Instagram. Do you deliver to Jeddah?
Hello Noura! Yes, we deliver to Jeddah within two business days.
Could you send the catalogue?
Write a reply
Illustrative product preview
A closer look at the workspace.
Swipe through the product — from the shared inbox to campaigns, imports, and team controls. All screens shown with illustrative demo data.
Illustrative product previews with fictional demo data.
More context. Better conversations. A more connected team.
Give your team the context to respond
Profiles, interests, services, and private notes sit beside every conversation.
Reach relevant audiences with targeted campaigns
Build an audience from your own customer data and send a personalized template message.
Product
A closer look at the workspace
Five parts of Saptec Connect, shown with fictional demonstration data.
Your team works from one shared view of every connected WhatsApp number.
- Conversation updates arrive in real time.
- Control which agents can access particular numbers.
- Organize with topics and pin important chats or messages.
Illustrative demo data
Team inbox
Sales line
Search conversations
Sales
Support
Billing
- No Noura Al-Fahad 09:41 Could you send the catalogue? 2
- Br Bright Gulf Trading 09:12 We received the quotation, thanks.
- Om Omar Haddad 08:55 Is installation included?
No
Noura Al-Fahad
Sales line · +966 5X XXX XXXX
Hello, I saw your ad on Instagram. Do you deliver to Jeddah?
09:32
Hello Noura! Yes, we deliver to Jeddah within two business days.
09:35
Could you send the catalogue?
09:41
Sending it now — the autumn collection is on page 4.
09:42
Write a reply
Customer details are captured from the conversation, so nobody starts from zero.
- Profiles are created automatically from incoming conversations.
- Keep names, companies, emails, interests, services, and private notes.
- Search, filter, and tag many customers at once.
Illustrative demo data
No
Home décor
Noura Al-Fahad
Sales
Br
Home décor
Bright Gulf Trading
Sales
Om
Home décor
Omar Haddad
Support
La
Home décor
Layla Mansour
Billing
Services
Delivery
Installation
Customer details
Phone
+966 5X XXX XXXX
Email
noura@example.com
Company
Fahad Interiors
Interests
Home décor
Autumn collection
Services
Delivery
Installation
Arrived from
Instagram ad · Autumn Collection
Internal note
Prefers Arabic. Asked about bulk pricing in August.
Send a personalized template message to an audience you can review first.
- Build audiences from selected customers, interests, and services.
- Launch immediately or schedule for later.
- Track outcomes, replies, and retry failed sends.
Illustrative demo data
Sending from
Marketing line
Audience
Interest: Autumn collection
Service: Delivery
12 selected customers
Template preview
autumn_offer_v2 · Marketing · Approved
Hello {{name}}, the autumn collection is now available at {{branch}}. Reply here and we'll reserve your pieces.
12
Sent
1
Failed
4
Replied
Give customers clear options to choose from, and answer the common ones automatically.
- Compose reply buttons and list menus.
- Save reusable messages in a shared library per WhatsApp number.
- Rules respond to a selected option with text, a saved message, or a topic closure.
Illustrative demo data
Hi Omar — what would you like to do?
Product details
Talk to sales
Delivery status
Product details
Here are the product details: the autumn collection includes 14 pieces, with delivery in two business days. Would you like the catalogue?
See an estimated messaging cost before you send, not after the invoice arrives.
- Estimated costs shown before sending a template or launching a campaign.
- Configurable spend-confirmation thresholds.
- Messaging usage and estimated-cost reporting.
Estimates are calculated in the workspace and will differ from Meta's actual invoice.
Illustrative demo data
Estimated cost
Shown before launch
Estimate only — Meta's invoice is authoritative.
Audience
12 selected customers
Recipient outcomes
12 / 1 / 4
Illustrative demo data. Failed sends can be retried, and replies open the related conversation.
How it works
From the first message to the next campaign.
-
01
A customer starts a WhatsApp conversation
The message arrives in the shared inbox on the number they wrote to.
Hello, I saw your ad on Instagram. Do you deliver to Jeddah?
-
02
Their profile and ad context are captured
A customer record is created, with referral details when they arrived from a Facebook or Instagram ad.
Arrived from
Instagram ad · Autumn Collection
+966 5X XXX XXXX
-
03
Your team responds with information at hand
Details, history, and internal notes sit beside the conversation.
Hello Noura! Yes, we deliver to Jeddah within two business days.
-
04
Interests and services organize the relationship
Tags can be applied to one customer or across a selection.
Home décor Autumn collection Delivery Installation -
05
A relevant audience receives a campaign
Build the audience from those tags and send a personalized template message.
Template preview
Hello {{name}}, the autumn collection is now available at {{branch}}. Reply here and we'll reserve your pieces.
Campaigns
Reach the right customers with a message that fits.
Prepare the audience, personalize the template, review the recipient list, and check the estimated cost before anything is sent.
12
Sent
1
Failed
4
Replied
Illustrative demo data. Failed sends can be retried, and replies open the related conversation.
Estimate only — Meta's invoice is authoritative.
Sending from
Marketing line
Audience
Interest: Autumn collection
Service: Delivery
12 selected customers
Template preview
autumn_offer_v2 · Marketing · Approved
Hello {{name}}, the autumn collection is now available at {{branch}}. Reply here and we'll reserve your pieces.
Recipient review
- Noura Al-Fahad Jeddah branch
- Omar Haddad Riyadh branch
- Layla Mansour Jeddah branch
- + 9 more recipients
Estimated cost
Shown before launch
Send now
Schedule
Contact import
Your customer list, ready for better conversations.
Bring an existing spreadsheet in and see exactly what will happen before anything is saved.
1
Upload
XLSX, XLSM, and CSV files are supported.
customers-2026.xlsx
2
Match columns
Map spreadsheet columns to customer fields. Common English and Arabic headings are recognized.
- الاسم Full name
- Mobile Phone number
- Company Company
3
Review and import
Preview new contacts, duplicates, and invalid rows, and choose how existing information is handled.
- New contacts 128
- Duplicates 14
- Invalid rows 3
Import runs in the background, with row-level errors you can inspect.
Illustrative demo dataInteractive replies
Make the next step easy to choose.
Send reply buttons or a list menu, then configure a rule for what happens when a customer chooses an option.
Tap automation
When the customer selects
Product details
Send
Configured text response
A rule can reply with text, a saved interactive message, or close the conversation topic.
Hi Omar — what would you like to do?
Product details
Talk to sales
Delivery status
Product details
Here are the product details: the autumn collection includes 14 pieces, with delivery in two business days. Would you like the catalogue?
Saved message library
Search libraryFolder: Sales line / Product menus
- Autumn collection menu
- Delivery options buttons
- Store hours reply
Solutions
Built for the teams answering the messages.
Customer support
Handle conversations from shared numbers with the customer's history in view.
- Shared inbox with topics and pinning
- Customer context beside the chat
- Access controlled per WhatsApp number
Sales teams
Keep track of who asked for what, and where they came from.
- Profiles with interests and services
- Private notes and conversation history
- Ad-source context from click-to-WhatsApp
Marketing teams
Prepare a campaign, review it, and follow what came back.
- Audience selection from your own tags
- Approved templates with personalization
- Scheduling and reply tracking
Web & mobile
Connected at your desk. Ready on the move.
The web workspace covers the full product. The mobile client, built with Flutter for Android and iOS, covers conversations and customer management—campaigns and administration are managed on the web.
Explore mobile capabilities
No
Noura Al-Fahad
Sales line · +966 5X XXX XXXX
Hello, I saw your ad on Instagram. Do you deliver to Jeddah?
09:32
Hello Noura! Yes, we deliver to Jeddah within two business days.
09:35
Could you send the catalogue?
09:41
Sending it now — the autumn collection is on page 4.
09:42
Write a reply
No
Noura Al-Fahad
Hello, I saw your ad on Instagram. Do you deliver to Jeddah?
Hello Noura! Yes, we deliver to Jeddah within two business days.
Could you send the catalogue?
Write a reply
Organization
A workspace built around your team.
Separate organization workspaces
Each organization keeps its own data, numbers, and settings.
Roles and permissions
Give people the access their work requires.
Access by WhatsApp number
Agent groups decide which numbers a person can open.
Organization settings
Template categories, thresholds, and workspace preferences are configured per organization.
FAQ
Questions, answered plainly.
What is Saptec Connect?
Saptec Connect is a business workspace for WhatsApp, built on the WhatsApp Business Platform. It brings conversations, customer records, and template campaigns together so a team can work from one place. It is not owned by or endorsed by Meta.
Can our team manage multiple WhatsApp numbers?
Yes. You can manage conversations across connected WhatsApp business numbers, and control which agents can access each number through agent groups.
Can we import our existing customer list?
Yes. Import XLSX, XLSM, or CSV files, map your columns to customer fields—common English and Arabic headings are recognized—and preview new contacts, duplicates, and invalid rows before importing. Recurring imports and saved mapping presets are not available.
Can we schedule WhatsApp campaigns?
Yes. Build an audience, personalize the template, then launch immediately or schedule the campaign. You can track recipient outcomes, see replies, and retry failed sends. Campaign management is currently a web capability.
Does it support English and Arabic?
Yes. The interface is available in English and Arabic with full right-to-left support.
Can agents work from mobile?
Yes. A Flutter mobile client for Android and iOS covers conversations and customer management. Campaign and administration features are managed on the web.
Does it support interactive replies and automation?
You can compose reply buttons and list menus, save them in a shared library per number, and configure rules that respond to a selected option with text, a saved interactive message, or a conversation-topic closure. It is not an AI agent or a visual chatbot builder.
How are WhatsApp messaging costs shown?
Estimated template messaging costs are shown before sending, campaign costs are previewed before launch, and usage reporting is available. Spend-confirmation thresholds are configurable. These figures are estimates and will differ from Meta's actual invoice.
Book a demo
Bring your customer conversations together.
See how Saptec Connect can support your team's WhatsApp workflow.
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